How to Update Delivery or Collection Addresses?

To update a shipments address information after it has been successfully booked needs to be done by contacting GT-EX customer support via live chat, phone or email.

Information needed for GT-EX staff top update the addressing:

  • Consignment/tracking number (always starts with CC100)
  • Which address you wish to change (collection or delivery address)
  • The updated address details including, contact name and phone number
  • Once address has been updated please relabel the shipment with the updated address label