To update a shipments address information after it has been successfully booked needs to be done by contacting GT-EX customer support via live chat, phone or email.
Information needed for GT-EX staff top update the addressing:
Once a booking has been made and you need to update to total number of items being sent you will need to get in touch with GT-EX customer support via live chat, phone or email.
Information GT-EX will need:
Once a booking has been made and you need to update collection or delivery instructions you will need to contact GT-EX customer support via live chat, phone or email.
Information GT-EX will need
There are 3 ways to contact GT-EX with any questions you may have:
If you are not available to receive a delivery do not worry our driver will attempt to call the phone number provided on the booking.
If authority to leave is not given from this phone call out drivers will take the shipment back to the local depot where our customer support team will be in contact to organise a re-delivery.
Know you will not be home for a shipment? you can contact GT-EX customer support via live chat, phone or email to reschedule the delivery ahead of time.
Authority to Leave (ATL) is a service that can be applied to any service level that allows our drivers to deliver a shipment to an address without a signature from a receiver, this only applies if the driver deems a safe place to leave is available or a safe place has been predetermined by the customer.
This is an ideal solution for residential deliveries for when you know the receiver will not be home for the majority of the time window (9am-5pm).
Dimensional weight is a calculation of the cubic area a package takes and converting it into a kilogram value (length X height X Width / 4000 = X Kg) .
We take this “Dimensional weight” and compare the calculated weight and the scale weight, determine which one has the higher Kg value and will charge the customer based on the larger value.
There are 2 ways to get a quote from GT-EX:
Information GT-EX will need for the quote:
Our elite services are split into 2 service levels with premium standards for our customers:
Our Metro service are broken down into three levels with the numbers representing the minutes the shipment will be collected and delivered in:
A same day service available for customers that have time critical shipments with collection and delivery locations within one of Australia’s capital cities metropolitan areas.
Guaranteed Next Day to Capital Cities – When tomorrow can’t wait
Overnight delivery service for capital cities across Australia
|Road service, ideal for low priority shipments nationwide.|
A service reserved for shipments outside of the normal shipping expectations such as large pallets or dangerous goods shipping.
The charges for QRS shipments are manually created by our staff one the booking has been made and can not be generated automatically by using the quoting function of the GT-EX customer portal.